As ITC’s Director of Operations and Human Resources Tom provides strategic operational direction in the areas of compliance, employee relations, staffing and workforce planning, organizational development, and compensation and benefits administration. Prior to joining ITC in 2014, Tom worked for a large HR contractor, managing Human Resource support contracts for multiple federal agencies including DHS Headquarters and its component agencies, TSA, GSA, and GAO as well as multiple international commercial clients. With a strong background in business process re-engineering, he has developed and implemented business processes and quality assurance standards that align with clients’ requirements and goals. Tom was instrumental in the success of the GAO’s award winning Employee Resource Center project as well as the standup of the Transportation Security Administration’s Recruitment Operations Center, managing multiple teams assisting in the staffing of all federal airports across the United States post 9-11.
With extensive knowledge of a variety of HRMS applications, Tom has custom designed reporting and tracking systems, quality assurance plans, and customer satisfaction measurements for multiple government and private industry clients. He has managed large employee teams and ensured the highest quality of customer service.

Tom holds a B.A. in Speech Communications from Metropolitan State University of Denver and is Lean Six Sigma certified.