IT Concepts, Inc., a dynamic information technology engineering and business consulting services firm, has achieved International Organization for Standardization (ISO) 20000-1:2011 for IT service management. This achievement demonstrates and affirms ITC’s approach to the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the ITC. Our integrated process approach plans, establishes, implements, operates, monitors, reviews, maintains and improves our and our clients service management systems (SMS) on a ongoing basis. With this certification ITC has demonstrated that we are committed to planning the development and implementation of our services and its SMS, that our governance structures and methods for directing and controlling processes and parts of processes operated by other parties have been established and that we have established a change management process and are using it to control to the development of new services both internally and externally.
“We work very hard to establish policies and procedures that can be used both internally and externally to ensure not only our internal services are provided at the highest level, but also that we provide the same level of care for our clients.” says Timothy Larson, Vice President of Strategic Capture, IT Concepts. “The ISO 20000 certification demonstrates our compliance with industry standards and validates the hard work we put into our service management offerings to our clients.”
A SBA 8(a) participant and CVE certified Service Disabled Veteran Owned Small Business (SDVOSB), ITC is a dynamic information technology engineering and business consulting services firm focused on delivering innovative solutions to our clients. We provide a broad range of services in program management services; staff augmentation; mission support; information technology strategy; architecture design, software development systems engineering; systems operations and maintenance; and business process re-engineering (BPR). We have provided these services to a number of federal and state agencies, including the Defense Intelligence Agency, Social Security Administration (SSA), US Treasury, Department of Justice (DOJ), Department of Homeland Security (DHS), US Air Force, Department of Veterans Affairs, and District of Columbia Government.